Retail Accounts

To better serve our AMP business customers, we partner with Simon & Schuster to handle all of our fulfillment and back office operations. Simon & Schuster provides services including order input, customer service, credit and collection, and shipping.

 

Sales

To place bulk, premium, or special sales orders, email specialsales@amuniversal.com or call 800-943-9839.

To start a new sales account and for all other sales inquiries, email sales@amuniversal.com.

 

U.S. Orders:

To place orders or get information, contact your Sales Representative or Simon & Schuster at 866-506-1949 or purchaseorders@simonandschuster.com.

 

Canada Orders:

To place orders or get information, contact your Sales Representative or Simon & Schuster at 800-268-3216 or canadianorders@simonandschuster.com.

 

Returns:

AMP permits returns of overstock under the following conditions:

  1. Period of eligibility or return: not before 90 days nor after 12 months from invoice date.
  2. Bookseller should include with return: customer number, quantity, titles, and discount information. Bookseller must call for an appointment on truckload shipments: 800-967-3914, ext. 5318.
  3. Returns will be accepted on out-of-print titles for a six-month period after the effective date.
  4. All books must be received in perfect condition. Damaged, price-marked, and/or shelf-worn books may not be returned.
  5. Credits must be offset by orders. No cash refunds of credits are made.
  6. All returns must be sent to:
    U.S.
    Simon & Schuster c/o XPO Logistics
    4406 Industrial Park Road (Bldg. 7)
    Camp Hill, PA 17011

    Canada
    Andrews McMeel Publishing c/o Georgetown Terminal Warehouses
    34 B Armstrong Avenue
    Georgetown, Ontario L7G 4R9

 

Customer Service for Retailers:

U.S.:

Phone: 800-943-9839 | Fax: 800-943-9831

PUBNET S&S San Number: 200-2442

Customer Financial Services (Credit Dept.): 800-897-7650

Canada:

Phone: 800-268-3216 | Fax: 888-849-8151

 

For consumer questions, please call 816-581-7569.